Joel Darby

  • Total activity 12
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 0

Activity overview

Latest activity by Joel Darby
  • Joel Darby created an article,

    When is my court date?

    Please contact the court in which your case is being held to verify any court related matter such as a court appearance.

  • Joel Darby created an article,

    I live outside of the US and my ZIP code does not work

    The validation that is run against ZIP codes in the system does not accept characters and is limited to 5 digits. Unfortunately, the components of some non US ZIP codes may contain letters and exce...

  • Joel Darby created an article,

    How do I pay more than one case?

    If you would like to make more than one payment, you must search for and pay for each case or citation individually.

  • Joel Darby created an article,

    How do I pay in person?

    Please refer to the court or payment office's local website for instruction on how to pay in person. It is important to review the courts hours of operation and accepted forms of payment before arr...

  • Joel Darby created an article,

    My account is not pulling up

    If your case cannot be found with the information you are entering online, you will need to contact the court or office where you are paying to verify that your information is correct and free of a...

  • Joel Darby created an article,

    Why did I get a "decline" message?

    First, make sure that you are using a valid credit card and that your card has not been disabled for any reason by your bank. If using a valid card, the system may not be accepting your payment due...

  • Joel Darby created an article,

    How long until I can try to make another payment after a decline?

    Our system will allow three attempts at making a payment prior to placing a temporary block on your account for 8 hours.

  • Joel Darby created an article,

    How do I get a refund?

    FivePoints cannot issue a refund without explicit consent from the court/office where the payment was issued. All refunds processed by FivePoint Payments must be requested by authorized individuals...

  • Joel Darby created an article,

    Why was I double charged?

    Most likely the double charge you see on your account is either an authorization attempt that failed, or you may have inadvertantly refreshed your screen prior to the transcation being completed. I...

  • Joel Darby created an article,

    Hold or Pick Up Card

    The transaction is being prevented by the customer’s bank or credit card company.The cardholder will need to contact their bank or credit card company to find out the reason for the issue. Once the...